GM is using Twitter and Facebook to talk to its customers

General Motors has opened a new customer service in which agents of the U.S. manufacturer search on social networks and tries to contact people who write about the cars problems caused by the giant in Detroit.

Moreover, GM wants to double in April this search by hiring more people and by acquiring new technologies.

It seems that the new service “invented” by GM it’s working.

Melissa Walker, a real estate agent in Jacksonville, wrote on Twitter about mechanical problems of her Cadillac DeVille.

An official of the service made contact with Melissa Walker, but the car problems were not resolved.

“I was very surprised. I didn’t address those from GM. I was not expecting to do something, but the fact that I got that phone call surprised me enormously, “said American.