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iPhone 5 camera purple halo effect in photos acknowledged by Apple, recommended using new iPhone otherwise

by Julia
October 2, 2012 at 10:42 am

Last week, some users have reported that the iPhone 5 camera creates a purple halo effect on some photos.

A Gizmodo reader sent an e-mail to Apple’s support team that knew about the issue and the solution received from them was to “angle the camera away from the bright light source when taking pictures.”

Dear Matt,

Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5′s camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am – 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is ***********@apple.com.

Sincerely, 

Debby

AppleCare Support

Some experts speculated that the problem may be caused by the Sapphire lens.

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